Competitive Analysis & Strategy

Knowing who you're competing with enables you know why you're different/better. In turn, it enables you to educate your customers in meaningful ways.

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Customer Retention Project for [Fitness App]

This retention project for a well known app in the Fitness Space focused on up-leveling the current churn strategy, implementing new strategies, and reducing/preventing churn.

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Churn Prevention Project for [Productivity App]

This project for a well-known productivity app focused on implementing a customer health score model, proactive customer engagement, and churn prevention.

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Customer Success Training & Adoption Support

Whether it's best practices, sales process, outbound strategies or time management - our training strategy approaches the learner at their level.

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Limitless - NPS Score Analysis for [Homecare SaaS Co]

This NPS Analysis was the first phase of a longer project and helped guide next step recommendations & actions, as well as adjustments to the NPS program to make it more effective.

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Renewal Billing Strategy Project for [Homecare SaaS Co]

This client wanted to move from a monthly billing to annual billing strategy. This project focused on de-risking that move & enabling the success & support teams to ease the transition for customers.

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Partners Professional Experience

Shar & Brooke have a combined 40 years of experienced in sales & growth related functions. See a copy of their professional resumes here.

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